.Insurance coverage agents are utilizing artificial intelligence, however what devices specifically?Lisa Gobber, Nationwide's P&C director of sales, spoke with Digital Insurance policy concerning how insurance policy agents are actually engaging with a variety of artificial intelligence technologies. " They are actually thinking about which of their service providers are purchasing not just the innovation however the understanding administration as well as instruction help. They naturally aim to spots like the seller that they use for their company monitoring body or even their customer connection control device," Gobber said. "They are actually searching for one thing natural or corresponding from an instruction path and an embracement standpoint." Digital Insurance policy connected through email to insurance solutions and firms to find out what AI tools they're utilizing. The written responses have been lightly edited for clearness..